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UNINSURED
If you ordered using the uninsured rates,
we regret your loss. We cannot be held responsible for the
U>S< Postal System.
INSURED
If you ordered using insured rates,
relax. Everything will be taken care of. Please save all
packaging materials and call us as soon as possible (the next business
day) at 1407 931 2077.
RETURNS & EXCHANGES
The Valera Bible Society (Sociedad Biblica Valera)
strives to provide you with the best possible service available. We
want our customers to be completely satisfied with their purchases.
If you have a problem with your shipment we will be happy to return or
exchange your product providing that you follow these guidelines:
1. Return merchandise
or call within 30 days of receipt of shipment.
2. Only clean,
re-sellable stock is accepted. If merchandise is not in new,
re-sellable condition, we will return it to you.
3. We ask that a
packing slip, with invoice number, be enclosed with shipment, giving
titles, quantities, and the reason for return.
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4. Unless damaged or
defective, all items are subject to a 20% re-stocking fee. Damaged
items may only be exchanged for same items. We do not exchange
audio/video tapes.
5. Pack the merchandise carefully
and ship returns PREPAID to:
Sociedad Biblica Valera
724 Versailles
Lane
Kissimmee Florida 34759
It is suggested
that returns be made via UPS or PARCEL POST INSURED, as credit
will not be issued on books that do not reach us in re-sellable
condition. Also note that the boxes and envelopes that we
use are stress tested for a one-way shipment only. Therefore, it is
not advisable to use these same packages for your return.
6. If you are
exchanging products, please be sure to prepay the difference in cost, and
add shipping fees.
7. If an item is
missing from your order, contact us within thirty days. We cannot be
responsible for these items after 30 days.
If after reading these guidelines, you
are uncertain about our policies or you have any questions, please call us
at
1 (407) 931-2077 |